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By Email
At Altitude Sports we take great pride in offering an unparalleled customer experience. Our business began as a brick and mortar store and we believe in offering the same level of personalized support online, as we did in person.
Our in-house team of experts are available to help you with any questions or concerns you might have.
You can contact our customer experience team anytime 24/7. We aim to respond within 48 hours.
* We aim to respond to all inquiries as quickly as possible and in the order that they are received. During busy periods this may take slightly longer but don’t worry, we will get back to you!
By Chat
We’re here for you in real-time. For the fastest response, use chat.
Monday to Friday from 9:00am to 9:00pm (ET)
Saturday from 10:00am to 6:00pm (ET)
Sunday from 1:00pm to 6:00pm (ET)
By SMS
(New!)
A great way to reach us if you're busy or on the go. You can text us at any time and we’ll respond during opening hours. Text us at 1-888-565-2584 (1-888-565-ALTI)*
Monday to Friday from 9:00am to 9:00pm (ET)
Saturday from 10:00am to 6:00pm (ET)
Sunday from 1:00pm to 6:00pm (ET)
* By texting us, you consent to receive text messages from Altitude Sports at the mobile number you used, and you are opting-in to receive future messages or a phone call to the number you provided. Using this service is independent of promotional messaging, you will only be contacted in relation to your support request. Message & Data rates may apply. Reply STOP anytime to opt-out.
By Phone
You can reach our Customer Experience team by phone at 1-888-565-2584 (1-888-565-ALTI)
Monday to Friday from 9:00am to 9:00pm (ET)
Saturday from 10:00am to 6:00pm (ET)
Sunday from 1:00pm to 6:00pm (ET)
Book an appointment
Need more in depth, personalized, advice? Have a busy schedule? Looking to equip yourself for a new activity or simply want to refresh your wardrobe? Our Team of Expert Advisors will be happy to help.
Complete our form and we will arrange for a one-on-one video call during which we will offer our best, personalized, recommendations and answer all of your questions, at a time that is most convenient for you.