Q: My order delivery is late / I did not receive my order

We apologize that you did not receive your order within the specified time frame.For deliveries within Canada, Altitude Sports guarantees the promised delivery dates. If the package arrives after the specified date, we will refund the shipping costs paid by the customer. Altitude Sports is not responsible for delays caused by circumstances beyond our control, such as exceptional weather conditions, postal strikes, or credit checks. Please note that your order may arrive before the promised delivery date.If your package is marked as delivered but you have not received anything, please first check your mailbox or parcel locker, ask your neighbors or anyone in your household who may have received the package on your behalf, and check any safe locations where the carrier may have left the package.After checking, if you still cannot find anything, we will open an investigation with the carrier. An investigation can take between 5 and 10 business days.

Question 1

All about Shipping

Accepted Answer

Standard shipping is offered free of charge within Canada on all orders of $74 or more before taxes and after discounts*.​​​The expected delivery date is indicated at the checkout before you complete your purchase. It includes the time it takes to process the order, hand it over to the carrier, and deliver it to you.Once you complete your purchase, you can find all the information about your order in your account, including the expected delivery date and tracking number when available. If you do not have an account, you can create one, using the same email address you used to place the order. You will receive a confirmation email with your tracking number as soon as your order is ready to leave our warehouse. Allow up to 24h for the tracking number to be activated to follow your order.Please note that, once an order has been placed, we are unable to modify or cancel it.*After discounts and before taxes. Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional. Our free shipping policy does not include Marketplace items.

Question 2

How to track your order

Accepted Answer

Once your order transaction is complete, you'll receive a tracking number in a confirmation email, allowing you to track your package at every step.

Question 3

Same-Day & Next-Day Delivery

Accepted Answer

Same-Day Delivery is available in the Greater Montreal area for orders placed before 1 PM Eastern. Orders placed after 1 PM Eastern will arrive the next day.Next-Day Delivery is available in the Greater Toronto Area, Ottawa, Quebec City and other regions of Quebec for orders placed before 2 PM Eastern.Next-Day Delivery is available from Monday to Thursday in the Greater Vancouver Area before 1 PM PDT, in Edmonton, Calgary, Regina before 2 PM MDT and in Winnipeg for orders placed before 3 PM CDT.At checkout, delivery availability and options will appear where available.

Question 4

Electric delivery

Accepted Answer

Electric delivery is available across several regions of Quebec and Ontario, depending on the availability of our delivery partners. Our policy is to prioritize this shipping method, when available.​​​​​Like standard delivery, it's free for orders over $74, and takes from three to five days.​​​​​Delivery is electric, either 100% or for the last part of the route. This choice is made by our delivery partners according to their operational capacity and infrastructure in place. That said, they're working on complete electrification of routes, which in the future will include transfers between cities, currently carried out by conventional transport.

Question 5

Shipping to remote locations

Accepted Answer

Delivery fees for remote locations range from $4.99 to $19.99 (depending on the remoteness).​​​​​Shipping to remote locations in Canada is free on orders over $200 after discounts.

Question 6

My order delivery is late / I did not receive my order

Accepted Answer

My order delivery is late / I did not receive my order

Question 7

Refusing Delivery, Unclaimed Orders, Incorrect Address

Accepted Answer

If you refuse your order upon delivery, or no-one was available to accept your order despite multiple delivery attempts, or your order is left unclaimed at the shipping courier, your order will be returned to our warehouse and you may incur a re-shipping fee.

Question 8

US & International Shipping

Accepted Answer

At this time, we are not able to ship outside of Canada.

Question 9

What is your price match policy?

Accepted Answer

If you find a product you purchased from Altitude Sports priced lower by a competitor, or if that product's price has decreased on our website within 15 days of your purchase, we will refund your account the difference on your gift card balance.All requests for price adjustments must respect certain conditions. Please refer to the rest of the section "Price match" for more details.Altitude Sports reserves the right to decline any non-compliant request.Click here to request a Price Match.Conditions:Our price matching cannot be combined with any additional discounts or promotions, except the 5% Membership discount (if applicable).The reference item must be the same color and size as the wanted item.Our price matching does not apply to products sold by Marketplace Sellers.Auction sites, liquidation, final and clearance sales, used products, demo or floor models, and unofficial websites are not eligible for price matching.We reserve the right to limit the number of products purchased under our price matching policy.We will not price match out-of-stock products or expired sale prices.

Question 10

Returns Procedure

Accepted Answer

You may return an item within 30 days of your purchase. The item must be in perfect condition, unused, with all tags. We do not offer exchanges. If you want a different size or color, you will need to return the item and place a new order. If you received a discount on your purchase, please contact us and we will be happy to adjust your order!To make a return, you must: 1. Authorize Your Return Online​​​​      Sign In: Log into your account and go to Order History.​​​​     Return: Select the relevant order and click "Start a return."​​​​     Details: Choose the items, quantity, and reason for return from the dropdown menu and click “Proceed”.​​​​     Carrier: On the right-hand menu, select your preferred resolution, click “Proceed”, choose a carrier, click “Proceed” and then "Submit."​​​​2. Prepare Your Package​​​​     Pack: Place the items back into the original packaging and reseal it.​​​​     Marketplace Items: These must be shipped separately from standard Altitude Sports items. If your order was a blend of Marketplace items and Altitude Sports items, our system will require the creation of separate return labels as they must be returned separately to differing locations. ​​​​3. Print & apply the return label​​​​     Print your return label and place it over the original shipping label. Alternatively, if you are unable to print, you will also receive a QR code which you can display from your phone at the post office so that a packing slip can be generated on the spot. ​​​​4. Ship your return Package​​​​     Bring your package to the courier indicated on the return label. Find Canada Post offices & FedEx drop-off locations.​​​​Returns are free for members; otherwise, a return fee of $11.99 + tax will be deducted from your refundIn order to track the status of your return, you can use the tracking number on the post office receipt, or from your Altitude Sports account.

Question 11

30-day return

Accepted Answer

Product returns are eligible for a refund within 30 days of receiving your order.Returns are free for members; otherwise, a return fee of $11.99 + tax will be deducted from your refund.We process returns Monday through Friday. During peak periods - December 1 to February 1 - the return process can take up to five (5) business days.In order to return an item, you must ensure that your product meets all the following criteria:It was purchased from Altitude SportsIt was purchased less than 30 days agoIt is in a new and unused conditionIt must still have the orignal tags and packagingIt must have been shipped to Canada​​​​​​​​​​​​​​​​* Please note that for shoe returns, the shoe box is not a valid shipping package. Please place the shoe box in a secure package or in the original packaging.

Question 12

Non-Returnable Products

Accepted Answer

All products returned to Altitude Sports must be in perfect condition. The product will:Have all of the original labels and tagsBe in original packaging (with the original hanger if applicable)Be as clean as when initially shippedHave no unusual odors or fur/hairBe tried-on over underwear for hygienic reasons (swimsuits)Not have had bindings installed (skis and snowboards)Altitude Sports reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.Non-Returnable Products:Underwear, health face masksClimbing hardware: carabiners, pulleys, lanyards, quickdraws, belay devices, harnesses, slings, crash pads, ascenders, dogbones, maillons, ropesChild strollers, child trailers and child carriersAvalanche airbagsSledsSkis and snowboards that have had bindings installedConsumable foods

Question 13

Refund delays

Accepted Answer

Your order will be refunded within five (5) working days of receipt at our warehouse. The Gift Card balance will be replenished if part of the balance was used during the purchase.Temporary Credits will not be refunded as they can only be used once. They will still be applied to your order if you make a partial return.For an order placed via Sezzle, the charges will stop, and the amount you have already paid will be refunded via Sezzle.Refunds to credit cards or Paypal can take up to seven (7) working days to appear on your bank statement.Please note that for Marketplace returns, the return process can take 7-10 working days upon delivery to their warehouse.

Question 14

Received Damaged, Defective or Incorrect Products

Accepted Answer

If you received a damaged, defective, or incorrect product, please contact our Customer Experience Team within 7 days of reception. Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate a full refund.

Question 15

Returning products purchased with your Gift Card balance or Temporary Credits

Accepted Answer

If you return a product purchased with your Gift Card balance, this one will be refunded to your account. If you've purchased a product combining your Gift Card balance with another payment method, we'll refund you through the same payment methods.If you return a product purchased with Temporary Credits, the Temporary Credits will not be refunded. Temporary  Credits are single-use only.Refund Priority:If you are proceeding with a partial return in an order in which you have multiple methods of payment (Credit card, your Gift Card balance and Temporary Credits), the refund priority is the following: We prioritize the refund to your credit card, followed by a refund of your Gift Card balance. Temporary Credits are non-refundable and are kept as payment for any item kept.

Question 16

Can I return an item purchased on sale?

Accepted Answer

You can return a product purchased on sale. If you wish to buy the same product (same color, year of fabrication) in a different size but it is no longer on sale, we’ll match the initial purchase price. Contact our Customer Experience Team before placing your order.

Question 17

How can I return my bicycle?

Accepted Answer

Eligibility for Returns​Condition: The bicycle must be unused, in perfect condition, and returned with all original packaging intact. All parts must be arranged exactly as they were when sent.Timeframe: Returns must be initiated within 30 days of the reception of your order.​Return ProcessContact Us: Before attempting to return a bicycle, please contact our Customer Experience Team. We will guide you through the return process.Shipping Fees: Due to the oversized nature of this item, shipping fees will be charged for any returns. Please note that return shipping fees are the responsibility of the customer, unless the product is defective upon arrival or the wrong product was sent. A shipping label will be provided upon payment of these fees.​Important Notes​Returns will not be accepted without prior authorization from our Customer Experience Team.To ensure a smooth return process, please ensure that the bicycle is packed securely to avoid damage during shipping.

Question 18

Why was my order cancelled?

Accepted Answer

Our system cancels orders automatically if billing information doesn’t match our verification process.If you have any questions about a cancelled order, please contact our Customer Experience Team.Marketplace sellers cancel orders if your item is unavailable.

Question 19

How do I cancel an order?

Accepted Answer

Once an order has been placed we are unable to modify or cancel it.

Question 20

What if the item I ordered is not available?

Accepted Answer

If an item you ordered is unavailable, it will be refunded to your method of payment (may take up to 7 business days). A store credit will also be added to your Altitude Sports account as a compensation.

Question 21

Sales Tax

Accepted Answer

Sales taxes may apply to your order on both the product and shipping. Taxes depend on delivery destination.Canadian Taxes*Customers who order children's clothing & shoes delivered to Ontario don't pay 8% HST (5% tax applies to these categories).

Question 22

How to become a member?

Accepted Answer

You can purchase your Lifetime Membership on our website here: Become a member

Question 23

What are the benefits of being a member?

Accepted Answer

Spend a little... save for a lifetime​​​​​​​​​With the Lifetime Membership you get:​​​​​​​​​​​-5% discount on almost everything*, including sale items;Free returns on all orders shipped within Canada;Reduced shipping fees on Same-Day and Next-Day Delivery;Early access and exclusive limited-time discounts & offers on altitude-sports.com;A surprise each year for your birthday;Exclusive limited-time discounts & offers on our outlet store thelasthunt.com;Priority contact with our Customer Experience Team (by chat, email, Facebook Messenger, Instagram Messenger, SMS);Book an appointment with one of our advisors for a unique and personalized experience to take your shopping to the next level.​​​​​​​​* The fine print:Membership discount is not valid on: Anon, Armada, Birkenstock, Blundstone, Canada Goose, Darn Tough, Dr. Martens, Garmin, Giro, Glerups, GoPro, Kryptonite, Patagonia, Pas Normal Studios, Red Paddle Co, Tacx, Wahoo.Membership discounts are not applicable to skis, snowboards, ski boots, bindings & poles, snowboard boots & bindings, and to items sold on the Altitude Sports Marketplace.As the lifetime membership is a virtual product, its value does not count toward free shipping.One free return per order.Altitude-sports.com reserves the right to modify the conditions and privileges associated with the lifetime membership with a one (1) week notice by email. Altitude-sports.com reserves the right to alter the price of a lifetime membership subscription without notice. The purchase of a lifetime membership is final and non-refundable. In the case of excessive returns or fraud, we reserves the right to revoke the free returns privilege. Members will be contacted by email prior to any return fees being levied.

Question 24

How does the membership work?

Accepted Answer

Good to know:​​​​​​​​​​​​​​​     No annual fees;     No physical card for ecological reasons, your membership advantages are conveniently linked to your account;     Your membership discount is automatically applied to valid items in your bag when you are signed in to your account.​​​​​​​​​​​​​​

Question 25

What is the Marketplace?

Accepted Answer

Altitude Sports Marketplace offers customers our familiar shopping experience but with an even more extensive selection of products from curated top sellers. These items are sold and shipped directly from the manufacturer, contributing to a wider range of inventory available for our customersAs such, these items are shipped from different warehouse locations so delivery times may vary.

Question 26

Marketplace discounts

Accepted Answer

Altitude Sports discount codes are not applicable to Marketplace Sellers' products. Altitude-Sports 15-day price matching policy doesn’t apply to products sold by Marketplace sellers. The membership discount is not applicable on products purchased from a Marketplace seller. Member's returns for products purchased from sellers are free.

Question 27

Marketplace Order and Delivery

Accepted Answer

Altitude Sports does not handle the fulfillment and delivery of products purchased via the Marketplace, but please contact us if you have problems related to shipping, delivery, or order fulfillment.

Question 28

Marketplace return

Accepted Answer

To return a product:​​​​​​​​​​The return procedure remains the same, the only difference is; you will need to make sure items being returned to Marketplace sellers are shipped in a separate package from those returning to the Altitude Sports Distribution Center.To Identify a Marketplace item: When shopping: Item will be marked as "Shipped by our Brand Partner" by the vendor rather than Altitude Sports (above add to bag button and next to item in your bag) When creating a return label: Our site will automatically assign the return address to be the vendor's warehouse. If you have a mixed order (including Altitude Sports and Marketplace items), our site will require you to make seperate return labels based on the return destinations required. These returns will then need to be made in seperate packages with their corresponding return labels.

Question 29

Which payment methods do we accept?

Accepted Answer

We accept various payment methods: ​​​​​​​​​​​​​​Credit cards Visa, Mastercard, American Express and JCB credit cards are accepted. Please note that Visa debit cards are not accepted. ​​​​​​​​​​​​​​Paypal You can use Paypal if you wish to pay with a debit card. If you do not have an account, you can make your purchase as a guest.​​​​​​​​​​​​​​Sezzle Sezzle allows you to buy now and pay later in 4 bi-weekly payments without interest. A credit check will be done at checkout to verify your identity, but this will not impact your credit rating. Apple Pay Easily pay from your mobile device using Apple Pay.​​​​​​​​​​​​​​​​​​​​​​​Prepaid Visa/Mastercard credit card or gift cardYou can use a pre-paid credit card via Paypal or directly on the site if the card amount is the same as the order total or more. ​​​​​​​​​​​​​​Please make sure you register your card on the site (mastercard or visa) before your purchase. ​​​​​​​​​​​​​​If you are paying for an item using a prepaid card, we recommend keeping this card in your possession, as any returns/refunds, will be made back to this original method of payment and cannot be transferred to another card.

Question 30

How does Sezzle work?

Accepted Answer

What is Sezzle?Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest!When you complete a purchase with Sezzle, Altitude Sports will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost.Does Sezzle perform a credit check?Sezzle completes what’s known as a “soft check,” which means they take a look at your credit score as part of their risk check—but this doesn’t impact your credit score.Sezzle uses this information to help verify your identity and approve you for Sezzle.How does Sezzle work?Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase. The remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart.No interest or processing fees are charged to you—as long as you pay everything off on time, you only pay for what you purchased!Sezzle says the payments are interest-free. What’s the catch?No catch here! Sezzle is completely interest-free for shoppers.Altitude Sports pays Sezzle a fee, so shoppers have the freedom to buy now and pay later. As long as you pay your installments on time, you’ll only pay for what you purchased—free from interest and processing fees!Do I need a minimum order to use Sezzle?Sezzle can only be used for orders over $100 (tax included), and will not be available for orders over $1400 (tax included).Can I use Sezzle on Marketplace orders?Yes, you can pay for orders with Marketplace items using Sezzle!What if I want to return or exchange a purchase?Returns and/or exchanges follow the same process as any other purchase at Altitude Sports, regardless of payment method.If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.What is Sezzle’s contact info?For help, contact the Sezzle support team at shoppersupport@sezzle.com, or call them at 1-888-540-1867. Sezzle customer service is available from 8:30 a.m. - 5:00 p.m. CST, Monday through Friday.

Question 31

How do Gift Card balances work?

Accepted Answer

Gift Card balance (previously known as Altidollars) is your personal balance that can be used upon purchase.​​​​​​​​​​​​​​​​​​​​​​Gift Card balance is generally acquired through a price match or as  the result of a warranty claim.  ​​​​​​​​​​​​​​​To use it:1. Sign in to your account. 2. Before payment, you will see your Gift Card balance and a toggle to activate it or not.3. Make sure you see the amount on the right with the balance being applied to your order.​​​​​​​​​​​​​​​​​​​​​​If you return a product purchased with this balance, it will be refunded to your account. If you've purchased a product combining your Gift Card balance with another payment method, we'll refund you through the same payment methods.

Question 32

How do Temporary Credits work?

Accepted Answer

Temporary credits (previsouly known as Expirable Credits) are like rebate coupons. They can only be used once. ​​To use Temporary Credits:1. You must first log in to your account. 2. At checkout you will have a section called: "Your available credits"3. Choose which credits you want to apply4. Make sure that the amount was applied on your total.​​​​​​​​​​​​​​​​​​​​​​​​​If you return part of your order, they will be applied as payment to the items you kept. ​​​​​​​​​​​​​​​​​​​​​​​​​If you return your entire order, they will not be refunded back to your account. Temporary Credits are offered for product reviews, promotions, compensation, etc.

Question 33

How do I create/activate an account?

Accepted Answer

On the website:      Click on ​​the sign in button ​​      Enter your email address (the same on used to place your order) and click continue            ​​​​(You can also continue with google or facebook if your account uses the same email address as you used for your purchase andyou account will be automatically created.)       Enter your first and last name and click continue      We’ll send you a verification code via email to confirm your identity. Enter the code you received and click ‘Create Account’​​​​      You’ll then be redirected to the website where you can access your account and see your order ​​​​

Question 34

I Forgot My Password

Accepted Answer

Click on the sign in button.       Enter your email address and click continue.      Click ‘Use a Password’.      Click ‘Forgot Password?’      We’ll send you a verification code via email to confirm your identity. Enter the code you received.      You can now set and confirm your new password.       Click ‘Save Password’.Please note, changing the password on your Altitude Sports account will also automatically update your password on The Last Hunt.

Question 35

Why am I asked for a password when I don’t have an account?

Accepted Answer

When you place an order, our system automatically creates a profile.You'll receive an email inviting you to activate your account; we suggest you do as it's easier to check your order history/information. If you require assistance, please contact our Customer Experience Team.

Question 36

How can I unsubscribe from the catalog or mailing list?

Accepted Answer

We are sorry if these communications caused you any inconvenience.  You can click on this link to update Your Newsletter Preferences. You no longer want to receive our mail? You want to modify your information? Please fill out this form.

Question 37

Do you have a physical store?

Accepted Answer

In 2019, we made the strategic decision to move exclusively online. We found that a physical storefront simply couldn’t house the sheer variety and depth of our collection. By transitioning to a digital-first model, we can now offer you our entire inventory in one place, ensuring you always have access to our full range of products without the constraints of shelf space.​​​​​​​​​​​

Question 38

What are the Customer Experience opening hours?

Accepted Answer

The opening hours of our customer experience department are: ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Monday to Friday: 9am to 9pm Saturday: 10am to 6pmSunday: 1pm to 6pm You can contact us through the communication channel of your choice.*Please note all hours listed above are in Eastern Standard Time.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Question 39

Received Damaged, Defective or Incorrect Products

Accepted Answer

If you received a damaged, defective, or incorrect product, please contact our Customer Experience Team within 7 days of reception. Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate a full refund.

Question 40

What is Altitude Sports Warranty Policy?

Accepted Answer

Altitude Sports guarantees your purchase for any manufacturing defects for the first year. If a product purchased is found to be defective within this period, we will offer a repair, replacement or the amount on your gift card balance, depending on the condition of the defective product and its availability on our site. This warranty does not cover excessive use, accidental damage or normal wear and tear.                                                                              It is very important that the returned product is perfectly clean. Altitude Sports reserves the right to return a product at the customer's expense if this condition is not met.          If you'd like to begin the warranty claim process, please complete this form to get started. Our Customer Experience Team will follow up with you via email as soon as possible.

Question 41

How to start the warranty process?

Accepted Answer

If you wish to start the warranty process, please fill the following form.You will need to provide us with pictures or video of the problem, as well as a description of the problem. The more information we have, the more efficiently and quickly we can process your request.

Question 42

By Email

Accepted Answer

At Altitude Sports we take great pride in offering an unparalleled customer experience. Our business began as a brick and mortar store and we believe in offering the same level of personalized support online, as we did in person.Our in-house team of experts are available to help you with any questions or concerns you might have.​​​​​​​You can contact our customer experience team anytime 24/7. We aim to respond within 48 hours.*Complete this contact form* We aim to respond to all inquiries as quickly as possible and in the order that they are received. During busy periods this may take slightly longer but don’t worry, we will get back to you!​​​​​​​

Question 43

By Chat

Accepted Answer

We’re here for you in real-time. For the fastest response, use chat.Monday to Friday from 9:00am to 9:00pm (ET)​​Saturday from 10:00am to 6:00pm (ET)Sunday from 1:00pm to 6:00pm (ET)

Question 44

By SMS

Accepted Answer

(New!)​​A great way to reach us if you're busy or on the go. You can text us at any time and we’ll respond during opening hours. Text us at 1-888-565-2584 (1-888-565-ALTI)*Monday to Friday from 9:00am to 9:00pm (ET)​​Saturday from 10:00am to 6:00pm (ET)Sunday from 1:00pm to 6:00pm (ET)* By texting us, you consent to receive text messages from Altitude Sports at the mobile number you used, and you are opting-in to receive future messages or a phone call to the number you provided. Using this service is independent of promotional messaging, you will only be contacted in relation to your support request. Message & Data rates may apply. Reply STOP anytime to opt-out.

Question 45

By Phone

Accepted Answer

You can reach our Customer Experience team by phone at 1-888-565-2584 (1-888-565-ALTI)​​Monday to Friday from 9:00am to 9:00pm (ET)​​Saturday from 10:00am to 6:00pm (ET)Sunday from 1:00pm to 6:00pm (ET)

Question 46

Book an appointment

Accepted Answer

Need more in depth, personalized, advice? Have a busy schedule? Looking to equip yourself for a new activity or simply want to refresh your wardrobe? Our Team of Expert Advisors will be happy to help.​​​​​Complete our form and we will arrange for a one-on-one video call during which we will offer our best, personalized, recommendations and answer all of your questions, at a time that is most convenient for you.Fill the form

Question 47

Up to 20% off your first order

Accepted Answer

Sign up for our SMS and save up to 20% on a selection of brands.​* Valid on items at regular price only. Valid for a limited time only after sign up. Cannot be combined with any other discount code and/or promotion. Limited to one use per customer. Membership discount not applicable on this offer.​

Question 48

Review & Get a $10 credit

Accepted Answer

Get a $10 credit for your next order by leaving a product review.​This promotion will be sent to you by Altitude-Sports.com after your original purchase. One (1) $10 credit per order. The credit can only be used once and automatically expires after 60 days. Credits are not given for reviews of Alti Action products.​

Question 49

Why doesn’t my discount code work?

Accepted Answer

You can only apply one (1) discount code per order.​​​​​​​​​​First, check the expiration date of the code to make sure it is still valid.​​​​​​​​​​Second, please check that the promotional code is applicable to the products in your shopping bag. It could also be that your code does not meet the minimum bag requirement at check out.​​​​​​​​​​Third, it could be you have accidentally omitted some necessary information.​​​​​​​​​​Discount codes do not apply to products sold by Marketplace sellers.​​​​​​​​​​

Question 50

Where Do I Enter My Discount Code?

Accepted Answer

You can enter your promotional code at two different times:Directly in your shopping bag, where the discount should be applied automatically. Or at checkout in the discount code section.* Please note that if the code appears invalid or applies a discount equivalent to $0, your code may not meet certain conditions.

Question 51

Our partner: The Last Hunt

Accepted Answer

Partner site to Altitude Sports, TheLastHunt.com is Canada’s only website uniquely dedicated to discount outdoor clothing and equipment.For all inquiries relating to The Last Hunt or orders placed on their site, please contact their team directly at info@thelasthunt.com

Help Center

Shipping

All about Shipping

How to track your order

Same-Day & Next-Day Delivery

Electric delivery

Shipping to remote locations

My order delivery is late / I did not receive my order

Refusing Delivery, Unclaimed Orders, Incorrect Address

US & International Shipping